Lotly

Under the Fair Housing Act and the Americans with Disabilities Act, you may request a reasonable accommodation (a change in policy or service) or a reasonable modification (a physical change to your unit) needed because of a disability. We will engage in an interactive process with you. Medical documentation is not required for obvious disabilities; we may ask for limited verification only where the disability or need is not apparent.

What are you requesting?

Describe what you need (we keep this confidential and share only with the property staff who need to act on it)

What happens next: Your property's management team will respond within 10 business days to begin the interactive accommodation process. Complex requests (physical modifications, third-party documentation review) may take longer; if so, they'll tell you the new timeline within those first 10 business days.

Submitting this request does not waive any rights. If you are not satisfied with our response, you may file a complaint with HUD (1-800-669-9777) or your state fair-housing agency.

Deleting your account actually involves two separate steps because two different parties hold information about you. You can request either or both below.

Close my Lotly portal account Removes your Lotly login, profile, saved payment methods, and access to this portal. Lotly handles this directly and acts within 30 days. We may retain a minimal record (email + closure date) for fraud prevention and to honor any legal hold; nothing else is kept on the Lotly side.

Request my property manager delete records about me Your property manager is the controller of lease, rent, maintenance, and communication records. We forward this request to them; they have 45 days (extendable to 90) to respond under CCPA and parallel state laws. They may legally refuse in part for records they are required to keep — active lease records, tenant-screening data under the federal FCRA, and accounting / tax records (typically 7 years). They'll explain what was deleted and what was retained, and why.

Your state of residence (required if requesting operator deletion)

Reason or additional details (optional)

About credit / tenant-screening records: Information from your tenant-screening report (credit, eviction, criminal history) is governed by the federal Fair Credit Reporting Act (FCRA, 15 U.S.C. § 1681) and must be retained for a minimum period that may exceed any state right to deletion. If you dispute the accuracy of a screening report, use the dispute link on your screening summary instead — that's the legally correct path.

If you're not satisfied with our response or your property manager's response, you may file a complaint with your state attorney general's office or with the appropriate state privacy regulator.

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